Shipping policy
Your order will be dispatched from our Asian warehouse. Orders are processed from Monday to Friday.
All orders are dispatched within 3 - 7 working days.
Should you not receive your shipping confirmation email within 10 working days, please talk to us online or contact info@lumeababy.com. You will be advised within 48 hours the status of your order.
Worldwide Delivery Available
Standard Shipping Frame: 9-15 working days.
International orders are sent using International Air Service Post or EMS Express Courier. Tracking is available with a non-signature service.
Express Shipping Frame: 3-5 working days.
International orders are shipped via DHL Express, UPS, FedEx, or Aramex (for destinations in the Middle East). Tracking information is available, and a signature is required upon delivery.
United States
FREE Standard Shipping: 4 or more items
US$6.50: 3 items
US$12.90: 1-2 items
US$60.00: Express Shipping
All shipments to the U.S. include all applicable taxes and duties. You won't be charged any extra fees upon delivery.
Canada
FREE Standard Shipping: 4 or more items
CA$8.50: 3 items
CA$17.90: 1-2 items
CA$68.50: Express Shipping
EU
FREE Standard Shipping: 4 or more items
US$6.50: 3 items
US$12.90: 1-2 items
US$ 50.00: Express Shipping
Australia
FREE Standard Shipping: 4 or more items
AU$9.50: 3 items
AU$19.90: 1-2 items
AU$69.90: Express Shipping
New Zealand
FREE Standard Shipping: 4 or more items
NZ$11.50: 3 items
NZ$22.90: 1-2 items
NZ$85.00: Express Shipping
United Kingdom
FREE Standard Shipping: 4 or more items
£5.50: 3 items
£9.90: 1-2 items
£37.50: Express Shipping
Singapore
FREE Standard Shipping: 4 or more items
SG$8.50: 3 items
SG$16.90: 1-2 items
SG$65.00: Express Shipping
Hong Kong SAR
FREE Shipping: 4 or more items
HK$49.50: 3 items
HK$99.90: 1-2 items
All shipments to Hong Kong are dispatched via SF Express with a delivery time of 3–5 working days.
Rest of the world
FREE Standard Shipping: 4 or more items
US$6.50: 3 items
US$12.90: 1-2 items
US$50.00: Express Shipping
We currently ship to many locations worldwide and strive to provide fast and reliable shipping. However, please note that any taxes, customs duties, or fees that may be required by your country's customs agency are the sole responsibility of the customer. We do not take responsibility for any taxes or duties that may be charged on your order.
We will do our best to provide accurate information about shipping fees and delivery times for your order, but please note that these may vary depending on your location and shipping method. We also cannot be held responsible for any delays caused by customs clearance procedures or any other factors beyond our control.
In situations where a package is marked as 'delivered' but not received, we kindly request the recipient to initiate an inquiry with the local carrier. This assistance is crucial for us to address the issue effectively.